Don't Use gmpartsdirect.com

[Hurricane87]

I ordered a reflector on August 7, per a link Tigger posted here.  They charged me $12.95 shipping and handling for a .5 pound package.

The part didn't ship until August 17.  I called and spoke to the parts manager and internet manager at Flow Chevrolet.  They said that the part had been in Texas, that it took ten days to get to them, and their profit was in the shipping and handling.  When I threatened to refuse the delivery and buy a used part on eBay ($21.99--free shipping!), they said there's a 35% restocking fee, and the S&H isn't refundable at all.

The part arrived today, 13 days after I paid for it.  (I have never, since 1988, waited more than two days for a part shipped thtough GM's internal systems.) The sticker revealed that it wasn't pulled until August 11 (making the 10-day claim a flat-out lie), and only weighs .17 pound.

In 16 years of Internet shopping, I've never been treated so shabbily.  Please, don't give these douchenozzles your money. 

[sall]

Often times they will charge you for part just notify you two weeks later it is NLA. Then take their sweet time refunding the monies.

[Marc]

Well, it sounds like gmpartsdirect has really fallen down. Back around 2002 or 2003, I sent for a cabin air filter & got it within a week.

[tigger]

'Cane, sorry you had a bad experience with them.

I've used them a few times with no real complaints, but still feel kind of responsible for leading you there. Again, my apologies bud!

[Hurricane87]

I don't blame you.  I'd used them before I ever considered owning an Aurora.  Like sail said, they used to be good.

[fatcity]

Had good luck some years back, got what I needed quickly. Sad to hear they are going downhill .

[Paulaurora]

never had an issue with them.

[human]

That is pretty shabby indeed. I've looked at ordering things from them in the past but I've always been able to find better deals elsewhere. Higher than average shipping costs, plus N.C. sales tax was always the deal killer for me. Flow Chevrolet is only about a half hour from where I live and I've sometimes thought about driving over there and seeing if they'd honor the gmpartsdirect price over the counter and sans the shipping charge. Probably not. I'm sure they'd give me some B.S. about the dealership's parts desk being a separate business from their online operation. The Flow organization is pretty huge in these parts with franchises for some 20 different new car brands scattered across several dealership locations in North Carolina and Virginia. I did have to laugh a few years back when the GM bailout was going on and Flow had Pontiac, Saturn and Hummer all at the same location here in town--Total wipeout!

I order some stuff from Rock Auto but for most of my auto parts needs, I find I have better luck ordering stuff off of eBay, although Pull-A-Part is often my go-to for things like trim parts, plus it's kind of fun ripping those old junkers apart. I don't get out there as much as I used to since I'm not trying to keep old junkers alive as daily drivers anymore.

Daily Driver: 2011 Impala LT
Weekend Toy: 1995 Aurora