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Post by Marc on Jul 28, 2022 8:43:30 GMT -6
Over the past few weeks, I have had to speak to customer service at some very well known places. In all instances, I encountered reps who were inarticulate, unknowledgeable, not fluent in English, and actually sort of hostile in one time. My question: how do they get and hold onto their jobs with those attitudes?
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RCA1186
Administrator 
Rob
Go Pack Go!
Posts: 4,837 
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Post by RCA1186 on Jul 28, 2022 12:56:53 GMT -6
I'm going to guess like almost all customer service lines nowadays they are probably based in India. Pay is much lower, quality of service lower than that.
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Post by Marc on Jul 28, 2022 13:09:06 GMT -6
I think that you guessed right.
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Post by AUROD X on Jul 31, 2022 12:17:32 GMT -6
Yes, I was watching a Documentary a few days ago and English is a 2nd language. Many have Telemarketing jobs and do customer service. But some do Scams. Check out Jim Browning on YouTube. youtu.be/le71yVPh4uk |
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Post by Marc on Jul 31, 2022 14:38:21 GMT -6
OK
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